Take Five for Customer Service
نویسندگان
چکیده
منابع مشابه
Impact of Customer Service Practices on Customer Satisfaction and Retention
In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
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While there are numerous behavioral and physiological studies of hearing in small birds, there are no studies of hearing in woodpeckers. Woodpeckers are particularly interesting because they exhibit a variety of cranial adaptations that may influence auditory sensitivity. The present study examined auditory sensitivity in small woodpeckers using the cochlear microphonic (measured subdermally an...
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In traditional customer service support of a manufacturing environment, a customer service database usually stores two types of service information: (1) unstructured customer service reports record machine problems and its remedial actions and (2) structured data on sales, employees, and customers for day-to-day management operations. This paper investigates how to apply data mining techniques ...
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Recent articles have proposed that the future of services research may be at risk due to the foundation upon which the services discipline has been built. Indeed, the most fundamental issue of the service discipline or science is still subject to debate, namely the paradigm that answers the question “What is a service?” Common paradigms of services have been criticized in the literature as bein...
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Corporations worldwide have seen a sharply increasing need for cus-tomized client correspondence in recent years. Financial institutions, mail-order companies, legal firms—any corporation that maintains a Customer Service Department—must generate written correspondence that clearly communicates specific, individualized information to clients. Indeed, in a slumping economy, much has been made of...
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ژورنال
عنوان ژورنال: Pennsylvania Libraries: Research & Practice
سال: 2016
ISSN: 2324-7878
DOI: 10.5195/palrap.2016.123